Privacy Policy
To understand how we handle and protect your information, please consult our Privacy Policy and SMS Communication Policy below.
Effective Date: May 21, 2025
Chilliwack Physio Hub
Unit 4 - 45695 Hocking Ave, Chilliwack, BC V2P 6Z6
Phone: 604-900-6581
Email: info@physiohub.ca
Introduction
At Chilliwack Physio Hub (“we”, “us”, “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our clinic, use our website, or communicate with us by phone, email, or SMS.
What Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, email address
- Health Information: Medical history, treatment details, appointment records (collected only as necessary for your care)
- Billing Information: Insurance details, payment information
- Communication Preferences: Your choices regarding appointment reminders, promotional messages, and other communications
How We Use Your Information
- To provide physiotherapy and related health services
- To schedule, confirm, and remind you of appointments
- To communicate important updates or promotions related to your care (with your consent)
- To process payments and insurance claims
- To comply with legal and regulatory requirements
SMS Communications
If you provide your mobile number and consent, we may send you SMS messages for appointment reminders and relevant promotions. You can opt out at any time by replying “STOP” to any SMS message. For more details, see our SMS Communication Policy below.
Data Storage and Security
- Your personal information is stored securely on our internal systems.
- Access to your information is restricted to authorized staff only.
- We implement industry-standard safeguards to protect your data from unauthorized access, disclosure, or loss.
Sharing Your Information
- We do not sell, rent, or share your personal information with third parties for marketing purposes.
- We may share information with your insurance provider or referring healthcare professionals as needed for your care, with your consent or as required by law.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Withdraw consent for communications at any time
- Request deletion of your information, subject to legal and regulatory requirements
To exercise these rights, please contact us at info@physiohub.ca or 604-900-6581.
Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
SMS Communication Policy
Purpose of SMS Communications
Chilliwack Physio Hub uses SMS (text messaging) to communicate with our clients for the following purposes:
- Appointment reminders and confirmations
- Important updates related to your scheduled physiotherapy or treatment sessions
- Occasional information about new promotions or services relevant to your ongoing care
We do not use SMS for unrelated marketing or third-party advertising.
Collection and Use of Phone Numbers
- We collect your mobile phone number only with your explicit consent, typically during appointment booking or registration.
- Your phone number will be used solely for the purposes described above.
- We will not share, sell, or disclose your phone number or any personal information to any third party. All data is stored securely and used only internally by Chilliwack Physio Hub.
Consent and Opt-In
By providing your mobile number to us and agreeing to receive SMS communications, you consent to receive text messages from Chilliwack Physio Hub for the purposes listed above.
Opt-Out Policy
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Upon receipt of your opt-out request, we will promptly remove your number from our SMS list and you will no longer receive text messages from us.
If you require assistance or have questions about our SMS policy, please contact us at 604-900-6581 or info@physiohub.ca.
Data Security and Privacy
Your personal information, including your phone number, is stored securely and accessed only by authorized staff. We are committed to protecting your privacy and complying with all applicable privacy laws.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact:
Chilliwack Physio Hub
Unit 4 - 45695 Hocking Ave, Chilliwack, BC V2P 6Z6
Phone: 604-900-6581
Email: info@physiohub.ca
Last updated: May 21, 2025